Privacy Policy

At Endurance Therapeutics, your privacy and the protection of your personal information is a top priority. We are committed to collecting, using, and disclosing your information responsibly, in compliance with Ontario’s Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy outlines how we handle your personal and personal health information, how it is used, protected, and your rights regarding your information.

1. What Information We Collect

In order to provide you with safe, effective, and personalized chiropractic care and related health services, we may collect the following types of information:

Personal Information:

Name, date of birth, gender
Home address, email, phone number
Emergency contact information

Personal Health Information:

Medical history, health conditions, family health history
Health services provided and progress notes
Payment information, including extended health benefits and insurer details
Appointment history and health goals
Any other information you voluntarily provide during treatment

2. Why We Collect Your Information

We collect, use, and disclose your information for the following purposes:

Primary Purposes

To assess, diagnose, and provide chiropractic and wellness care
To communicate with you about appointments, treatment plans, and health recommendations
To document your health history and monitor progress
To bill third-party payers (e.g., extended health insurers) as authorized by you

Secondary Purposes

To remind you of upcoming appointments or changes to your care
To inform you of clinic updates, promotions, or educational content (with your consent)
For quality assurance and clinic improvement purposes
To comply with regulatory obligations set by the College of Chiropractors of Ontario
To respond to legal or regulatory requirements if required by law

3. Protecting Your Information

We take safeguarding your information seriously. We have implemented physical, administrative, and technical measures to protect your data, including:

Secured storage of paper records and locked office spaces
Password-protected and encrypted electronic records
Staff training on privacy and confidentiality policies
Strict access controls and confidentiality agreements with third-party service providers
Secure disposal of outdated personal information

Please note: Email is not a secure method of communication. We do not send personal health information via email without your consent.

4. Retention & Destruction

We retain your health records for a minimum of 10 years after your last visit (or 10 years past your 18th birthday if you were a minor at the time of care) as required by law and regulatory bodies. After this period, records will be securely destroyed.

5. Access to Your Information

You have the right to access and review your personal health information. Upon request, we will provide you with access to your records within a reasonable time. If you believe any information is inaccurate, you may request a correction.

6. Questions, Concerns, or Complaints

If you have questions or concerns about how your information is handled, please contact:

Privacy Officer
Dr. Keirstyn Moran
Endurance Therapeutics
165 Cross Avenue, Unit 105, Oakville, ON
905-288-7161
keirstyn@endurancetheraepeutics.com

If we are unable to resolve your concerns, you may contact:

Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, ON, M4W 1A8
Phone: 416-326-3333 or 1-800-387-0073
www.ipc.on.ca

7. Updates to This Policy

This policy may be updated from time to time to reflect changes in regulations or our clinic practices. Any updates will be posted on our website and available in the clinic.